Frequently Asked Questions
1) Products
Enjoy Shopping Tv is a multiple platform lifestyle shopping destination that is
revolutionizing the local retail industry. Customers can tune in to HyppTV channel 122,
to watch our shopping episodes. Log on to our website www.enjoytv.shop or subscribe to
our Youtube channel Enjoy Shopping TV and begin
enjoy shopping today !
- Our website supports all digital devices and browser platforms.
- Our website supports all digital devices and browser platforms.
All our products' warranty varies base on terms and conditions apply. You will receive the product
warranty card and related information when your order is delivered. Please keep
your warranty card well and directly contact or send your product to its warranty
center.
Enjoy Shopping TV is committed to provide you a fun and entertaining service that is
reliable and convenient. Customer satisfaction is always our highest aim, so you
can be confident that the product features will be the same as seen on TV or our
website. However, due to lighting or screen resolution differences, the colour and
size may vary.
Browse our website at www.enjoytv.com.my to find out more about our products descriptions. Our TV programmes feature engaging product demonstrations by vibrant local hosts – a fun and entertaining experience not to be missed! If you are
interested in a featured product, you can
add it to your shopping cart and place your order on this website. You can call us on +603-9058 9999 or follow us on social medias and our fanpages for more details!
2) How To Buy
Before placing an order, you are require to register an account on our website. If you are a first time customer, just click "Sign Up" at the top right corner of the homepage, and fill up your personal details & etc. Be sure to read the Privacy Policy Terms and Conditions, and tick the box to acknowledge that you agree to accept these Terms and Conditions. Finally, click on "Submit" to complete the registration process. You will receive a welcome email.
If you are a existing member of Enjoy Shopping TV , you just have to "Login", and enter you correct email address and password. Then click the "Login" button to complete. You can now proceed to browse the products, fill in your shopping cart and place your order.
If you are a existing member of Enjoy Shopping TV , you just have to "Login", and enter you correct email address and password. Then click the "Login" button to complete. You can now proceed to browse the products, fill in your shopping cart and place your order.
Yes!You may call our customer service +603-9058 9999 for call-in
purchase. For first time users to place an order on call, we will assist you through the bank-in process.
If you prefer to view physical products itself before purchasing, please contact our customer service line for further details.
If you prefer to view physical products itself before purchasing, please contact our customer service line for further details.
Strict guidelines protecting the security of your Personal Data. We utilize appropriate policies and procedures to safeguard the Personal Data collected, to maintain data accuracy, to ensure appropriate use of the Personal Data and to prevent unauthorized access or disclosure of the same.
3) Payment Methods
We offer installments or Easy Payment Plan (EPP) to holders of Maybank on single item products with price over RM500.
Bank companies that are relisted at the bottom of our website footer, are mostly accepted by our payment. You can call our customer service +603-9058 9999 for further updates and inquiries.
Customers will receive an Invoice together with your order delivery, which also serves as your receipt.
All online or mobile purchases, will receive an e-mail notification upon the successful completion of your order.
4) Tracking Orders
5) Delivery
We offer free delivery to Peninsular Malaysia customers, however, there will be a surcharge for deliveries to Sabah and Sarawak (Terms and Conditions apply)
We apologize, unfortunately it isn't possible as our delivery time are subject to our delivery partners operating hours and schedule.
Your purchase will be delivered within 7 to 14 working days depending on your location.
We deeply apologize that we do not offer deliveries outside of Malaysia.
6) Services
Unfortunately, we don't. You can send your products directly to the authorised Service Centre as listed on your Warranty Card for servicing and repairs. If there is no Warranty Card, you are advised to contact the product manufacturer or distributor directly.
8) VIP Cards
VIP Cards that are issued by us or our authorized partners can be used when paying for your online purchases (Terms and Conditions apply). Every VIP Cards contains a credit limit of RM 500, while a discount of RM 25 are applicable for every purchase of RM 300 and above, on a single item.
For VIP Cards redemption, you will be able to choose "Apply Discount Code" once you reach the payment page. Simply enter the VIP discount code (ex. TM1512345678910) and select apply to get the discount.
The validity of your coupon(s) may vary depending on the promotion. Do check the expiry date stated on the card.
We regret that expired coupons will be deemed invalid and cannot be re-issued however, you may follow us on our social medias to get the latest news on our promotions .
9) Enjoy Points
Enjoy Points is our loyalty points system to reward our customers purchasing through our website (www.enjoytv.com.my) or our mobile APP, providing customers a 5% rebate to be used on the next purchase. Please refer to our Terms and Conditions for more information.
Each RM1 spent on any products purchased on our website (www.enjoytv.com.my) is equivalent to 1 Enjoy point collected. Enjoy Points can be redeemed by increments of 100 Enjoy Points on your next purchase, which each 100 Enjoy Points is worth RM5.
| How to Redeem Enjoy Points | |
|---|---|
| STEP 1 Sign up or Log in to your account |
STEP 2 Go to My Account > My Reward Points to check your Enjoy Points |
| STEP 3 Select item to purchase |
STEP 4 Click apply Enjoy Points |
| STEP 5 Check out to make payment |
STEP 6 Your new Enjoy Points from this purchase will be issued to your account automatically within 7 days. |
Enjoy Points will be automatically credited into your account within 7 working days of your purchase on our website (www.enjoytv.com.my), upon delivery of the item.
You can check and apply your Enjoy Points balance on the checkout page on your purchase.
Enjoy Points have a validity of 6 months. Upon expiry, Enjoy Points will be removed from your account automatically.
Before expiry, an email will be sent to your registered email address to notify you of your expiring points.
Before expiry, an email will be sent to your registered email address to notify you of your expiring points.
You can check your available Enjoy Points Balance through your Account page, under the tab "Enjoy Points".
10) Returns & Refunds
Yes, there may be a collection cost associated with your returns. Please refer to our customer Terms and Conditions.
If the product you receive is damaged or defected, kindly call our customer service line, +603-9058 9999 for further assistance.
We apologize that you will not be able to exchange with a different product.
The item cannot be returned after 7 Cooling days, once parcel received. Please refer to our customer Terms and Conditions or customer service line for further information.